Frequently asked questions
Pinkas FAQ
Short answers to the questions families usually ask before they begin.
Do I need to organize everything before I start?
No. Begin with a person, a photograph, a date, or an interview. You can work on your own. If invitations are included in your family's access, relatives can contribute to the parts you choose to share.
Is my family archive public?
No. A family creates a private space and chooses its members. Public Pinkas pages explain the product; they do not expose family archives.
What roles and guest access does Pinkas use?
A family member has one family-wide role: account owner, family administrator, editor, contributor, or viewer. A separately shared branch can grant branch viewer, branch contributor, or branch steward access to only that reviewed branch. A guest link is not a membership or role; it opens one narrow task, such as one RSVP or upload collection, without opening the archive.
Can AI change my family history?
Suggestions are not facts. Where computer-assisted tools are available, their suggestions stay labeled until a person reviews them. Pinkas does not silently confirm a guess.
Can we take our material out?
Yes. Authorized family members can download individual originals and request a structured family archive export with stored media.
What happens after a refund?
For an earlier purchase, use the terms and receipt shown when you paid and contact Pinkas for help with a refund. Ending paid access does not itself delete the family record; permitted viewing and export remain available.
Can we delete everything?
The account owner can delete the family archive. Export first: completed deletion is permanent and cannot be recovered by Pinkas.