Trust
Data Ownership & Export
Your family's archive belongs to your family. Using Pinkas does not transfer ownership of your material.
A refund does not erase a family's history. Refund and deletion are deliberately separate choices.
Originals remain originals
When Pinkas creates a thumbnail, transcript draft, printable book, or other useful version, the source file remains the source file. Generated outputs do not replace it.
Family context—who contributed an item, where a date came from, and whether someone confirmed it—travels with the record wherever the feature supports that information.
Downloads and full exports
Download the originals you are allowed to see, or request an export from Family settings. An ordinary export contains the people, records, and original media you have access to. A complete archive export requires separately granted Data Trustee access. Large exports may arrive as one data-and-manifest ZIP with numbered media ZIPs.
Export download links are private and expire after seven days. Make your own secure backup after downloading. Guest contact details and sensitive guest needs are excluded from the ordinary family export.
After a Pinkas purchase
A verified earlier purchase does not remove your permitted export or deletion options. New purchases are paused while Pinkas finalizes and publishes the complete replacement terms.
If the family deletes the archive
Pinkas stores the archive until the family owner asks to delete it. A verified family-archive deletion revokes access and removes records and stored object versions; backup copies disappear through the normal backup rotation. Pinkas cannot restore a completed deletion.