Account deletion instructions

Delete your personal account

Open Account, request an account export if you want one, and choose Delete account. If you own a family archive, Pinkas will first ask you to transfer ownership to another adult member or delete that family archive.

For each family you contributed to, you choose whether the files you added remain with that family's archive or are permanently removed with your account, subject to the rights and safety checks shown in the deletion flow.

Delete a family archive

An account owner can open Family settings, download a family export, and choose Delete family archive. Pinkas schedules deletion for 14 days later, and the account owner can cancel while the job is still queued. Access is revoked when deletion begins; a deletion worker then removes family records and every stored version of the family's files.

The removal continues through disaster-recovery backups as those backups complete their normal rotation.

Refund without deleting

A refund is not deletion. It changes the access attached to that purchase under the terms shown when it was made; it does not erase the family record. The record can still be viewed or exported wherever those earlier terms and Pinkas permit it.

If you cannot reach the controls

If you cannot sign in, contact Pinkas from the email address connected to your account. We will need to verify your identity before acting on an account or family archive.