Privacy Requests & Data Processing

Use the in-product controls first

Many requests can be completed without contacting support: request an account export from Account, request a family export from Family settings, correct a family record if your role allows it, or use the verified account and family deletion controls.

Types of request

• Access — ask for a copy or explanation of personal data associated with your account.
• Correction — ask to correct inaccurate account data or identify a family record that needs family review.
• Deletion — remove an account or, if you are the owner, a whole family archive.
• Objection or restriction — ask Pinkas to stop or limit a particular use where applicable.
• Portability — request the available account or family export.

Submit a request

Email hello@familypinkas.com from the address connected to your Pinkas account and state the type of request. Do not send a password, one-time sign-in link, full payment-card number, or copies of family media in the first message.

Verification and response

Pinkas verifies identity and authority before disclosing, changing, or deleting private material. For a family archive, the requester's family role matters. We may ask you to complete a fresh sign-in or provide limited additional information through a secure route.

Pinkas will acknowledge the request and explain any next step or legal limitation. If local law gives a specific response deadline, that deadline applies.

How data processing is divided

Pinkas acts as the service provider for a family's private archive. Families decide what family history to add and whom to invite; Pinkas processes that material to provide, secure, and maintain the service. Service providers handle limited functions described in the Privacy Policy.