Contact Pinkas
How can we help?
Choose the route that matches what you need. Keeping private archive material out of the first message helps us assist you without seeing more than necessary.
Account and product help
If you can sign in, open your family menu and choose Send feedback. Your report goes to the Pinkas support queue without giving support staff access to your archive.
If you cannot sign in, email hello@familypinkas.com. Include the email address on your account and a short description, but do not attach family photographs, recordings, identification documents, or payment-card details unless support specifically asks for a secure next step.
Privacy and safety
For a privacy request, use the privacy-request guide. For unauthorized access, impersonation, or an upload that could put someone at risk, use the safety guide so you can take immediate protective steps first.
Product ideas
Ideas and product requests belong in the feedback queue. This keeps wishes about the future separate from urgent account or safety work.