Account guide · 5 minute read
Billing Help
Billing should never become a threat to the family record. Plans control active tools and allowances; they do not transfer ownership of the archive to Pinkas.
New purchases are paused while complete replacement terms are finalized. Family settings shows any verified earlier purchase and allowances attached to your family.
View the purchase
Open Family settings to review your family’s purchased plan, account access, storage, and output usage.
New purchase availability
Pinkas is not accepting a new purchase until the complete prices, renewal schedule, cancellation terms, and included access are approved and published together. Do not rely on an older price or plan description for a new purchase.
Request a refund
For an earlier purchase, review the terms and receipt shown when you paid, then contact Pinkas for refund help. A refund does not itself delete the family record; permitted viewing and export remain available.
Abandoned or failed checkout
Leaving Checkout or a failed payment does not activate access. New checkout is currently paused. Contact Pinkas if your payment provider shows a charge but Family settings does not show the purchase. Pinkas never receives or stores the full card number.
Receipts and payment details
The payment provider sends the receipt to the signed-in email address used for Checkout. Family settings links to available payment details. If the family name, charge, or receipt is unclear or a receipt needs to be resent, contact Pinkas with the date and amount—never a full card number.
Storage and output allowances
Storage limits apply to uploaded media. The shared output allowance applies to generating supported files, such as books and recipes—not downloading them again. Current calendar PDFs do not consume that allowance. Pinkas blocks actions that exceed an allowance instead of silently charging an overage.